In a year where good news has been at a premium, we present to you Lambie.
Lambie is a success story; of finding something you thought
may be lost forever. And Lambie is also indicative of our mission here at
French Lick Resort: We’re always aiming to exceed the expectations of every guest.
Lambie is a stuffed Scentsy lamb belonging to a 12-year-old
girl named Katelyn, who visited French Lick Springs Hotel with her family early
in October. All was cool during their stay, when they went bowling, swam and rode
horses. But upon returning home, a moment of panic.
Lambie is nowhere to be found.
And that’s where our staff stepped in to help.
After receiving an email late Friday from the girl’s mother
about the missing lamb, our Director of Hotel Operations circulates this email
at 6:58 a.m. on Saturday to laundry, housekeeping and other departments:
“Good morning all – please search high and low for this
child’s comfort item.”
Maybe Lambie got tucked within the sheets somehow when the
room was cleaned. (Vacation is for sleeping in, after all.) But he turned up quickly
in a lost-and-found box. And from there, our guest services staff pitched in to
give Lambie a creative trip home.
“I just wanted to let you guys know that Lambie is safe
and sound, he decided your last trip to French Lick Resort wasn’t quite
long enough — so he decided to go ahead and stay a few extra days with us.
Lambie has been very well behaved and is even wearing his mask and remembering
to social distance. Lambie is scheduled to check out on Monday morning and will
be traveling back to you via USPS.”
Lambie even arrived back home with a new French Lick Resort
shirt and a chocolate bar. Hopefully it brought a smile back to a little girl’s
face — precisely the above-and-beyond service we aim to deliver all our guests
here.